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Account Management Help

Statement of Support – WordPress Premium

Please review the full Statement of Support to learn more about available support for additional products and services.

Supported:

  • Installing or Updating Theme
  • Diagnosing and Fixing Theme Issue
  • Adding a Child Theme
  • Theme Modification
  • Installing a Comment System
  • Installing or Update a Plugin
  • Diagnosing and Fixing Plugin Issues
  • Modifying Config Files
  • Performing Database Find & Replace
  • Performing Connection String Repair
  • Updating Permalinks
  • Importing/Exporting Databases
  • Optimizing MySQL
  • Checking Google Indexing
  • Evaluating Page Optimization
  • Adding a Favicon
  • Performing Setup Redirects
  • Optimizing Images
  • Mitigating Comment Spam

Not Supported:

  • Building content
  • Creating a New Site (Please see our Professional Web Services for this)
  • Adding custom code to themes and plugins
  • Designing work such as content building and appearance suggestions
  • Performing custom SEO Work (Adding Keywords, Descriptions to Pages.etc)
  • Performing services on sites using versions released prior to 4.0, other than to update them to the latest version (Note: version updates may cause incompatibility issues with themes, plugins, etc.)
  • Adding custom functionality to a plugin
  • Adding individual products for WooCommerce
  • Boosting page ranks
  • Building site backlinks
  • Configuring DNS
  • Configuring SSL (Please see our SSL Install Service for this)
  • Configuring a new theme (We will Install the theme for you, but the setup/configuration will need to be done by the designer)
  • Consulting
  • Creating a Google Plus business listing
  • Creating a plugin
  • Creating images
  • Creating page templates in LeadPages
  • Fixing WooCommerce extension bugs and conflicts
  • Increasing site traffic
  • Making your site mobile responsive
  • Multisite support
  • Paid marketing
  • Payment gateway configuration
  • Recommending a theme
  • Removing theme customization
  • Researching previous theme customization
  • Resolving WooCommerce conflict with theme
  • Setting up email accounts
  • Setting up a theme for specific pages
  • Sites hosted by WordPress.com or using Rainmaker Platform
  • Staging sites that require a separate subscription
  • Transferring a non-WP site to WordPress
  • Updating a highly customized theme
  • Updating customized WooCommerce
  • Virtual Assistant tasks (creating, updating and posting content)
  • Upload files
  • Remove malware or phishing content (Please see our Website Security product for this)
  • Sites that advertise pornographic, X-rated, sexually explicit, r otherwise tasteless materials, images, products or services (including, but not limited to: massage, dating, escort or prostitution services).
  • Sites that use pornographic, X-rated, sexually explicit keywords or images in video names, descriptions or listings
  • Sites which sell illegal items and items that encourage, promote, facilitate, or instruct others to engage in illegal activity
  • Sites that sell controlled substances and illegal drugs (including prescription drugs). This includes, but is not limited to, items used to manufacture controlled substances and/or drug paraphernalia
  • Sites that sell credit or debit cards (active or inactive)
  • Sites that sell domain names
  • Sites that sell stolen or unauthorized items, including counterfeit products such as copies of movies (VHS, DVD, etc.), software, and other trademarks
  • Sites which sell products that have been recalled by the Consumer Product Safety Commission (CPSC)