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GoDaddy Help

Regain access to my domain or my GoDaddy account

Submit a request to regain access to your domain or your account if you:

  • Lost access to the email address listed in your account.
  • Don’t have access to the account with your domain and you’re listed as the registrant.

Note: If you have access to the email address associated with your account but can't sign in, try resetting your password.

  1. Go to our Regain Access To My Account form.
  2. Select Email Access, PIN Assistance, or Domain Access.
  3. Enter one or more domain names in your account, then select Next.
    • If you don't have any domain names, turn off the Identify account by domain(s) toggle. Enter additional information to identify your account.
  4. Enter your First Name, Last Name, Email Address and Phone Number, then select Next.
    • If you're requesting access to a domain, enter an email address different from the one associated with your domain.
  5. Upload a scanned or digital color photo of your government-issued photo identification. If you are not the account holder or domain registrant, upload identification for both the account holder or registrant and you. Select Next.
    • Wait... why do you need my ID? We require an ID to make sure that you're the account owner, so we can keep your account safe from any takeover attempts. Rest assured that the information you send is protected and isn’t used beyond the need to verify your account ownership. For more information about these requirements, please see our Terms of Service.
  6. In the dropdown list, select Yes or No to verify whether a company is listed as the account holder. Select Next.
    • If you select Yes, enter the Company Name and upload a government-issued document for company identification.
  7. (Optional) Select Yes or No to verify whether you also want to cancel 2-step verification for the account, then enter any additional information.
  8. Select Next.
  9. Next to the agreement(s), check the box and then complete the security challenge.
  10. Select Submit. We'll reach out to you directly about your request.

Note: This process is currently experiencing a large volume of requests. We're working diligently to respond as quickly as possible.

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