Deluxe Linux Hosting - Can't Upload Website Using FTP: Getting Error Message

[basset]

Hello,

I'm getting the following error message while checking my connection and trying to upload my website. What's going wrong. Yes, password, server, port etc are ALL correct.

Trying 50.63.212.1...
TCP_NODELAY set
Connected to 50.63.212.1 (50.63.212.1) port 21 (#0)
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 5 of 500 allowed.
220-Local time is now 16:12. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 3 minutes of inactivity.
USER woeb3342
331 User woeb3342 OK. Password required

230 OK. Current restricted directory is /
PWD
257 "/" is your current location
Entry path is '/'
EPRT |1|192.168.1.65|64318|
ftp_perform ends with SECONDARY: 1
200 PORT command successful
Connect data stream actively
TYPE I
200 TYPE is now 8-bit binary
SIZE ew_siteInfo.xml
213 172
RETR ew_siteInfo.xml
425 Could not open data connection to port 64318: Connection timed out
RETR response: 425
Remembering we are in dir ""
Connection #0 to host 50.63.212.1 left intact

[GaryA]

Hi @basset, thanks for posting.

I haven't seen an error like that before. If you're still having trouble, you might want to try a different FTP client.

You can also call Support and they can test the FTP connection for your account.

[stevenantonio]

If you continue to experience this with other FTP clients, I would attempt to check the quality of your connection to the server. You can run a traceroute from your computer and look for high latency or timeouts along the route. Here are some links to help you do that. 

https://www.godaddy.com/help/traceroutes-on-windows-3142

https://www.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366

https://www.howtogeek.com/134132/how-to-use-traceroute-to-identify-network-problems/

If you notice an issue along the route, I would troubleshoot your network or see if your ISP can help you. If not, you could always check from a different location or network, or even have Godaddy make sure the FTP service is up and running on your hosting server