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Could not create directory for theme & files on my cpanel missing

Good day,

 

I would like to ask  what should i do if i cant install theme on wp and it show Could not create directory. i reupload the backup of our  subdomain because  the files are missing even we didnt deleted. the subdomain files on public_html was missing and im only the one have access on our cpanel. someone reported that our subdomain cant access.

 

this is our subdomain

http://kkpkonlineregistration.kapampangankupagmaragulkuintl.com/kkpk/id

 

thank you for your help.

16 REPLIES 16
Super User III
Super User III

Re: Could not create directory for theme & files on my cpanel missing

@kapampangankupa 

 

If you are trying to create a subdirectory using the domain (sub domain) I believe you will run into a character limitation as the directory name is too long



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Re: Could not create directory for theme

We already have subdomain directory before but last week our subdomain
files missing on public_html even we didnt delete it.

Now we reupload the backup but the theme is missing and we try to reinstall
it it show could not create directory.
Super User III
Super User III

Re: Could not create directory for theme

@kapampangankupa 

 

This sounds like a permissions issues - I would double check that the folder has read/write permissions.

 

Also what error are you getting - can you post a screen capture of the file manager to show us where the issue is



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Re: Could not create directory for theme/?isc=gdcommment

See screen shot
Super User III
Super User III

Re: Could not create directory for theme/?isc=gdcommment

@kapampangankupa 

 

Your screen shot (or link to screen shot) didn't post



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Re: Could not create directory for theme & files on my cpanel missing

See screen shot

 

Screenshot_2019-08-15-15-23-28_1.jpgScreenshot_2019-08-15-15-23-33_1.jpgScreenshot_2019-08-15-15-23-36_1.jpg

Super User III
Super User III

Re: Could not create directory for theme & files on my cpanel missing

@kapampangankupa 

 

Ok so I see your public_html - you have a WordPress site there and i see your subfolder kkpkonlineregistraiton with another wordpress site

 

So where are you not able to create the subfolder and what if any error message do you get when trying to add it



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Re: Could not create directory for theme & files on my cpanel missing

If i install the theme it show COULD NOT CREATE DIRECTORY. Because after i reupload the backup when i browse the subdomain appear theme missing.
Super User III
Super User III

Re: Could not create directory for theme & files on my cpanel missing

Do you mean I WordPress when you install the theme it isn’t working???

If that is the case look in settings / media and see if there is a path set there


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Re: Could not create directory for theme

Yes, if i reinstall the DIVI theme or any theme showing could not create
directory
Super User III
Super User III

Re: Could not create directory for theme

@kapampangankupa 

 

If there is no path in Settings -> Media

 

Then in the cPanel file manager make sure wp-content and theme both have 755 for the permissions

 



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Re: Could not create directory for theme/?isc=gdcommment

If there is no 755 what should i do?
Super User III
Super User III

Re: Could not create directory for theme/?isc=gdcommment

@kapampangankupa 

 

If you don't see the 755 for the permissions when you are in the cPanel file manager that 100% could cause the issue of not being able to upload

Screen Shot 2019-08-16 at 6.42.57 AM.png

 

What you can do is click on the folder and then click permissions

Screen Shot 2019-08-16 at 6.43.04 AM.png

 

Then set the settings as below 

Screen Shot 2019-08-16 at 6.43.12 AM.png

 

You should then be good to go

 

 



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Re: Could not create directory for theme/?isc=gdcommment/?isc=gdcommment

There is no 755. How can i set permission?
Super User III
Super User III

Re: Could not create directory for theme/?isc=gdcommment/?isc=gdcommment

@kapampangankupa 

 

Were you able to see the screen captures I included - you do the permissions in cPanel - File manager

 

The last screen capture show which check boxes to create 755



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Re: Could not create directory for theme/?isc=gdcommment/?isc=gdcommment/?isc=gdcommment

Can you send steps how to get permission?thanks