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Authenticating email from the Enfold Contact form

We are using the Enfold theme for our Wordpress site.

 

The contact for works fine, sending both us and the contact an email.

 

But we are finding the emails being trapped by spam filters. One reason will be that they are not authenticated - would this be true?

 

If so, how do you arrange to have them sent authenticated?

1 ACCEPTED SOLUTION
Employee

Hopefully, you were able to get this resolved already but would like to make sure you got the information you need. This generally happens because technically the email is coming from the hosting server name. Usually adding a txt record to the domain name will help it recognize the server information. For example, if using a cpanel hosting for the website the txt would be "include:secureserver.net -all". This gets added in the dns records of the domain name of your website. Please respond if you have any other questions.

Jena C | GoDaddy | Advanced Care | 24/7 support available at x.co/247support |

View solution in original post

1 REPLY 1
Employee

Hopefully, you were able to get this resolved already but would like to make sure you got the information you need. This generally happens because technically the email is coming from the hosting server name. Usually adding a txt record to the domain name will help it recognize the server information. For example, if using a cpanel hosting for the website the txt would be "include:secureserver.net -all". This gets added in the dns records of the domain name of your website. Please respond if you have any other questions.

Jena C | GoDaddy | Advanced Care | 24/7 support available at x.co/247support |

View solution in original post