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legacy multi domain hosting - purchased multi domain SSL

I have the older ultimate hosting plan, I do not have a CPanel.


I needed an SSL on one of my sites so I called support and they told me to buy a multi-domain SSL cert and add the one I need to secure as a SANs.


I did that and now my root domain is secure but the domains I need secured aren't. 


When I go to the https link for the domains, I get ERR_SSL_PROTOCOL_ERROR on chrome and every other browser just returns a 404 error.


I spent an hour on phone support yesterday and I don't have time to keep calling. I need this domain secure.