Okay, so my email account was working fine a couple weeks ago, but now it's disappeared from the control panel and I cannot create a new one.
I did not delete this email account, nor have I changed any settings with my website.
I have a economy hosting and my website is working fine.
Every time I go to the Control Panel, and attempt to create a new email account, it just says "error" with no other explanation.
I've tried creating an account with several different browsers, just in case it was a browser issue, but it's made no difference.
My website is: https://www.viraltech.co.uk/
Thanks for posting. It sounds like there may have been a failed billing, since this appears to be account specific you will need to contact live support for assistance.