Cpanel email: receiving email but not sending

[rizzi]

Hi,

So I recently purchased a shared hosting account a domain in godaddy. I have created an email address in cpanel and configured it in mac os mail app. 

Initially I was having trouble with sending and receiving email so I found a solution in the forum about selecting local exchanger from email routing section of cpanel which was initially set to remote exchanger. I did that and now I am receiving emails from other domain email addresses but the emails I am sending are still not being received by email addresses on other domains.

I have tried using the webmail client inside cpanel, didn't work. I have not touched any dns or mx settings.

Please help.

[PL281]

@rizzi 

Can you post your domain name so we can take a look at the settings.

[rizzi]

Yes, it is empiricadigital.com

[PL281]

@rizzi 

When I did a DNS lookup there is no MX record setup for the domain

https://mxtoolbox.com/SuperTool.aspx?action=mx%3aempiricadigital.com&run=toolpage

You can add a CNAME to the GoDaddy dns for mail points to @

then you would set the MX record to be mail.empiricadigital.com

[rizzi]

Can you like me to a Godaddy guide explaining the process? I know where I can edit the records, I'd like to know what exactly to enter there so I don't mess it up.

[rizzi]

Or if you could spare the time to share the exact entries?

[PL281 · Accepted solution]

@rizzi 

Step 1) Goto https://dcc.godaddy.com 

Step 2) Hover over the 3 dots next to your domain and then select manage dns

Step 3) Click the Add link and select CNAME
Host = mail

Points to = @

TTL = custom / 600

Click save

Step 4) Click the Add Link and select MX

Host = @

Points to = mail.empiricadigital.com

Priority = 10

TTL = custom / 600

Click save

You should now be able to send and receive email from your domain

[rizzi]

[TLH · Accepted solution]

Hi @rizzi,

Welcome to the Community!

Small correction to the previous instruction...

Make "mail" an A record, instead of a CName for cPanel email. 

A Record       @            Your account's IP address

A Record       mail         Your account's IP address

CNAME         www        @

MX (host)      @            mail.empiricadigital.com      0 (priority)

[rizzi]

This worked! Thank you very much!

[JesseW]

Just a small clarification. I added @PL281's response as a solution as well because you can usually have a CNAME for mail that points to @. However, if that isn't working, creating an A record is the best option. Our support docs suggest an A record, but both are possible.