Hi,
So I recently purchased a shared hosting account a domain in godaddy. I have created an email address in cpanel and configured it in mac os mail app.
Initially I was having trouble with sending and receiving email so I found a solution in the forum about selecting local exchanger from email routing section of cpanel which was initially set to remote exchanger. I did that and now I am receiving emails from other domain email addresses but the emails I am sending are still not being received by email addresses on other domains.
I have tried using the webmail client inside cpanel, didn't work. I have not touched any dns or mx settings.
Please help.
Solved! Go to Solution.
Can you post your domain name so we can take a look at the settings.
Once your issue is resolved,
please be sure to come back and click accept for the solution
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Yes, it is empiricadigital.com
When I did a DNS lookup there is no MX record setup for the domain
https://mxtoolbox.com/SuperTool.aspx?action=mx%3aempiricadigital.com&run=toolpage
You can add a CNAME to the GoDaddy dns for mail points to @
then you would set the MX record to be mail.empiricadigital.com
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Can you like me to a Godaddy guide explaining the process? I know where I can edit the records, I'd like to know what exactly to enter there so I don't mess it up.
Or if you could spare the time to share the exact entries?
Step 1) Goto https://dcc.godaddy.com
Step 2) Hover over the 3 dots next to your domain and then select manage dns
Step 3) Click the Add link and select CNAME
Host = mail
Points to = @
TTL = custom / 600
Click save
Step 4) Click the Add Link and select MX
Host = @
Points to = mail.empiricadigital.com
Priority = 10
TTL = custom / 600
Click save
You should now be able to send and receive email from your domain
Once your issue is resolved,
please be sure to come back and click accept for the solution
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Hi @rizzi,
Welcome to the Community!
Small correction to the previous instruction...
Make "mail" an A record, instead of a CName for cPanel email.
A Record @ Your account's IP address
A Record mail Your account's IP address
CNAME www @
MX (host) @ mail.empiricadigital.com 0 (priority)
This worked! Thank you very much!
Just a small clarification. I added @PL281's response as a solution as well because you can usually have a CNAME for mail that points to @. However, if that isn't working, creating an A record is the best option. Our support docs suggest an A record, but both are possible.