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    Daniyke
    New
    ‎07-17-2019 09:18 AM
    ‎07-17-2019 09:18 AM

    I renewed my domain but still I got an email that it's going to expire

    I renewed my domain with the help of the customer personal and some days after I got frequent emails that my domain will expire.

    I can't even reach the chat service anymore. I need my domain back. I have proofs.
    Product:
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    1 ACCEPTED SOLUTION
    PL281
    Super User IV
    Super User IV
    In response to Daniyke
    ‎07-17-2019 10:46 AM
    ‎07-17-2019 10:46 AM

    @Daniyke 

     

    In doing a whois lookup it is showing the expiration of July 9, 2019 - If you have a purchase receipt from GoDaddy for the renewal I suggest you call into their support as there is something not updating within the system.

     

     

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

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    5 REPLIES 5
    PL281
    Super User IV
    Super User IV
    ‎07-17-2019 10:20 AM
    ‎07-17-2019 10:20 AM

    @Daniyke 

     

    What is your domain name?? 

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    Reply
    Daniyke
    New
    In response to PL281
    ‎07-17-2019 10:39 AM
    ‎07-17-2019 10:39 AM

    Hopealive.xyz
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    PL281
    Super User IV
    Super User IV
    In response to Daniyke
    ‎07-17-2019 10:46 AM
    ‎07-17-2019 10:46 AM

    @Daniyke 

     

    In doing a whois lookup it is showing the expiration of July 9, 2019 - If you have a purchase receipt from GoDaddy for the renewal I suggest you call into their support as there is something not updating within the system.

     

     

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post

    Reply
    Nate
    Super User II Super User II
    Super User II
    ‎07-17-2019 10:21 AM
    ‎07-17-2019 10:21 AM

    It may simply be the email was not updated in time.  You can login to your account and check the Domain Manager.

    https://dcc.godaddy.com/

    Reply
    Daniyke
    New
    In response to Nate
    ‎07-17-2019 10:37 AM
    ‎07-17-2019 10:37 AM

    Thank you. But I checked it read that my domain has expired with a button 'renew now'
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