It is very difficult for any of us to help you here not knowing the setup for your site.
I did check your domain and the nameservers noted are NOT GoDaddy servers:
Name Server: NS11.DNSSOLID.COM Name Server: NS12.DNSSOLID.COM
So it appears that GoDaddy is your domain registrar only. I would contact your web host and find out what is going on.
If you still want to chat with GoDaddy go to the Global Support page. If chat isn't "on" for you, what you can do is change the country you are from to United States and see if that gives you access the chat feature.
Top left of the screen you'll find a drop down that allows you to designate your country, change it to United States.
Judith "You have to be odd to be number one." Dr. Seuss