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Domain issues with Wix

Hi,

 

I tried to conect to my domain in Wix. I've received this error message. In the website of GoDaddy I could not set the DNS, because the GoDaddy set it automatically and Wix can not manage it.

Please, help me to solve my problem.

Thanks

Képernyőfotó 2018-06-16 - 9.52.42.png

3 REPLIES 3
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Moderator
Moderator

Re: Domain issues with Wix

Hi @Peter9, thanks for posting.

Did Wix say what the issue was with the DNS settings, or did they provide you with settings to use? Without knowing what the issue is, it's hard to give advice.

If you find that you need to update the nameservers or DNS for your domain, check out these articles:

https://www.godaddy.com/help/change-nameservers-for-my-domains-664

https://www.godaddy.com/help/manage-dns-zone-files-680

 

Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status
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Re: Domain issues with Wix

Hi @GaryA,

 

Thank you for your helping and posting. I think the main problem is that the host is unkonwn. In my opinion the GoDaddy should change the GoDaddy's nameservers to the Wix's nameservers because they are different as you can see in the attached photos. Also important information that the GoDaddy does not allow the opportunity to manage my nameservers because Wix's nameservers are automatically configured by the GoDaddy. Could you help me to change them? 

 

Thank you for your help.

 

PeterKépernyőfotó 2018-06-24 - 12.02.53.pngKépernyőfotó 2018-06-24 - 12.02.44.png

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Moderator
Moderator

Re: Domain issues with Wix

Hi @Peter9, thanks for following up.

If you find yourself unable to change the nameservers for your domain name, I suggest calling Support so they can review your domain in detail with you. Support can be reached through any of the numbers on this page:

https://www.godaddy.com/contact-us.aspx

 

Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status