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Unable to Access SSH

Hi, SSH access worked for me for a while (I use Putty), then it suddenly stopped working. I can connect when I use internet through my phone (i.e., when my IP is different, but everything else is the same). I think the server just rejects my IP for some reason, but the customer support said it's not something on their side. This is shared hosting (Deluxe cPanel Linux), so I can't reboot the server. Any suggestions?

Helper I

ssh is mainly to access and upload files,